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Frequently Asked Questions

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Our team is happy to answer your questions. Please contact us on support@symphonova.com for questions relating to score preparation and project submission. Once you’ve placed an order, the conductor/producer of your project will be your contact for discussing the musical and technical aspects of the project. For general questions about the service, please contact us at info@symphonova.com.

All copyright in the sound files you upload and the stems (sound) you receive in fulfilment of your order will be owned by you. We will have the right to use sound files you upload and the stems delivered to you for further development of the Symphonova Stems-Production Software and the Service. For the avoidance of doubt, Symphonova will have no rights or license to the public performance of the files uploaded or delivered. For more information, please see our Terms and Conditions.

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We accept VISA and Mastercard.

The quality of our work is very important to us and we take every complaint very seriously. If you are not satisfied, then please send an email to support@symphonova.com and let us know. We will check your query and respond within 48 hours. For full details please see our Terms and Conditions.

We may be able to offer a discount for projects longer than 100 minutes. Please get in touch by email support@symphonova.com.

We accept VISA and Mastercard

The quality of our work is very important to us and we take every complaint very seriously. If you are not satisfied, then please send an email to support@symphonova.com and let us know. We will check your query and respond within 48 hours. For full details please see our Terms and Conditions.

We will refund in full, if we are unable to process your project. Once your files have been processed, no refund can be made. For full details please see our Terms and Conditions.

We may be able to offer a discount for projects longer than 100 minutes. Please get in touch by email support@symphonova.com.

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