and… don’t forget to check that for all your uploads, you have followed all naming conventions, as explained in detail below.
You must ensure your files have the correct name format or they will trigger an error. The complete list for all twelve instruments can be downloaded here.
The format for the part (your music) recorded by the musician should be
[instrument].wav
For example: Flute.wav
The formats for the musician’s Session Calibration files are:
[instrument]Sess [category] f Calibration.wav
And
[instrument]Sess [category] p Calibration.wav
For example:
FluteSess Normal p Calibration.wav
And
FluteSess Normal f Calibration.wav
If you upload a MIDI file, ensure it is a Type 1 MIDI file. The naming format should be:
[name].mid
For example
MissionCompletelyImpossible.mid
If you choose to upload an XML file, then the format is:
[name].xml
For example:
vStarWoes.xml
File Naming Tip
We suggest you download the Naming Convention file. When you then need to name your files, simply copy the name from the file, and rename your file (paste it into the name field of your actual file). That will ensure there are no errors in spacing or upper/lower-case letters.
If this is the first time you log into your account, then you will need to add at least one musician’s profile – proceed as follows (for a detailed explanation of the Musician’s Profile, please follow this LINK):
After you have submitted your musician’s profile, we will send you an email confirming the profiles are under review. Once we have checked and processed the profiles (usually within one hour), we will send you an email either to notify you that the profiles have been approved, or to notify you that there was an error in the profile. In the event you are notified of an error, please log into your account to see the details of what needs to be corrected.
You can always use profiles created for previous projects, as long as the musicians who record your new project, play the same instrument with which they recorded the profile you have on your account.
Full explanations on how to create musicians’ profiles can be found here.
Please note that we do not store, process, or have access to any of your financial information.
After your payment is processed, you will be taken to a page that confirms your project is being processed, and we will send an email to the address you provided to confirm your project submission.
We will email you again within 24 hours to let you know that the files have been checked and accepted or to let you know if there was a problem with the files submitted. You will subsequently receive an email letting you know when your files are ready to be downloaded. You can then log back into your account and find a link to your files in the relevant project window.
Unless there was a problem with your files or delays outside of our control, your stems should be ready to download within 24 hours.
Symphonova UK Ltd. © 2021 Registered 09211640
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